Click on one of the people below to find out more information.

  • Randy Plummer – Service Director
    901-365-2584 ext 6871

    Randy Plummer, (commonly known as Plummer), has been with Roadshow BMW for 30-plus years! He started out with Roadshow BMW as a Technician in 1989 where he achieved Master Technician status. 

    In 1997, he was promoted to Shop Foreman until 2005 when he became our Service Manager and held that position for the following 8 years. In 2013 he became our Service Director, and he is still in his current position.  In his spare time, he enjoys building things, deep sea fishing, golf, and all kinds of yard work. He enjoys volunteering at The Men of Hope Breakfast and he is on the cooking team at Hope Church, where they feed breakfast to about a hundred men weekly. Plummer likes living out in the country with his lovely wife, Penny, and spending time with their two sons and three grandchildren, which are his world!  

  • Brian Blalock - Service Manager

    Brian started his career with Roadshow BMW in 1997 after working in an independent automotive service facility for four years. He started with the Roadshow service team as a shop dispatch and coding specialist. Two years later he became a service advisor where he enjoyed the hands-on of helping clients for 15 years. In his 15-year advisor stint, he helped countless BMW and MINI owners navigate the needs of their vehicles. In 2014 Brian accepted the role of service manager for both BMW and MINI. He still loves the position where now he is able to not only assist clients but is able to assist other front-end and back-end service employees as we build on our careers together. Brian has lived in the surrounding Memphis area for 34 years. He met his soul mate in 2002, they have two beautiful children, a son-in-law, and a beautiful one-year-old granddaughter. Besides spending precious time with his family, Brian enjoys working with his uncle on the Sprint car, going to the races, traveling, fishing, hanging out with friends, and many other outdoor activities.

  • Eric Frey – Shop Foreman
    Shop Foreman
    901-365-2584 ext 6828

    Eric purchased a 1976 BMW 2002 when he was fifteen. He spent the next 2 years removing, cleaning, replacing, repairing, and reinstalling every piece of that vehicle. This started his journey as a lifelong BMW enthusiast and technician. He started with Roadshow in 2003 after graduating the BMW STEP program. He is a BMW and MINI Master Technician, High Voltage Specialist, ASE Master Technician and ASE Advanced Level Specialist. When he is not in the shop, he is spending time with his family, running, or riding his bike.


  • Nick McGavic – Shop Foreman
    Shop Foreman
    901-365-1900 x6749

    Nick McGavic has been a Shop Foreman with Roadshow BMW and MINI since August 1, 2014. Nick started his career in 2006 with the Automotive Core Technology and Domestic High-Performance programs at NASCAR Technical Institute in Mooresville, NC. After working for a short time in independent repair, he started with Roadshow BMW and MINI in 2008, working as a technician on both the MINI and BMW brands. He achieved BMW Master Technician in 2012. He also currently holds ASE certifications A1-A9, L1, L3, and L4 for anything from complete light duty vehicle, light duty diesel engine, hybrid, battery electric vehicle, and advanced driver assistance systems. With his own stack of BMWs in the driveway, he is a true fanatic. Growing up in East Memphis and living in Collierville with his wife and two children, Nick takes great pride in being involved in multiple local programs that educate and train the next generation of automotive technician.

  • Dianna James – Loaner Coordinator
    901-365-2584 ext 6856

    Dianna comes from a military background, and she was taught the value of honesty, loyalty and respect. All three play an important role in her life as well as in her job.
    Success does not come easy, but through her hard work and determination, she says she's succeeded in landing an amazing job.
    She says, "While this new job has come with challenges, it also has brought me new friends, new passions and new projects to tackle. I plan to tackle them head-on by pushing upward and onward. Thank you, Roadshow BMW, for giving me this opportunity to thrive in a company that really appreciates their employees for their hard work."

  • Ashley Sagester - Warranty Administrator
    Warranty Administrator
    901-365-2584 ext 6895

    Ashley Sagester has been with Roadshow BMW since May 2021. Her husband, Jeffery, also works at Roadshow BMW as a Technician. They have one daughter named Emma & they're expecting their second child in November. Ashley enjoys reading thriller and crime story books and spending her free time with family and friends. She also cannot resist a blanket, a bowl of popcorn, and a good movie.

  • Marisa New - Service Coordinator
    Service Coordinator
    901-365-2584 ext 6899

    Marisa has been with Roadshow since 2017. She is a proud mommy to a 6-year-old little girl who enjoys gymnastics, Barbies, Legos, and Rapunzel. She's an Ole Miss fan raising a Vols fan. Her favorite season is summer. Most of her summer weekends, while not at work, are spent at Motorsports Park with family watching drag racing or being outside grilling while watching her little girl play in the yard with the neighborhood kids. She's a lover of Memphis BBQ, key lime pie and cheesecake. She loves Disney and all things Cinderella. She enjoys going to the Florida beaches for vacation in the summer and going on cruises for warmth on the Caribbean beaches in the winter. Snorkeling off the reefs in Belize and Zip lining in Honduras are the two most amazing things she's ever done. She loves roller coasters and going fast. Like Ricky Bobby said- "If you ain't first, you're last."

  • Derik Ha - Service Coordinator
    Service Coordinator
    901-365-2584 ext 6897

    Derik became a BDC care coordinator in September of 2021. Derik grew up loving the vehicles BMW makes due to his father owning one for most of his childhood. Ever since then, he has been fascinated with BMW's, and loves being a part of the positive and welcoming atmosphere of the BMW family. In his free time, he enjoys spending time with his dog Rambo, his family and friends, and film-making.

  • Sierra Hastings - Service Coordinator
    Service Coordinator
    901-365-2584 ext6889

    Sierra is one of our BDC client care coordinators that started in 2022. Before working here, Sierra was working in the mental health industry and is currently working through school to get her Masters in Clinical and Mental Health Counseling. Sierra has a passion for aiding people with anything they need and loves talking to clients. In her free time, you can find her relaxing with her dog and fiance!

  • Houston Hagewood - Service Advisor
    Service Advisor
    901-365-2584 Ext 6772

    Houston Hagewood has been a Service Advisor with Roadshow for 13 years. He is a lifelong Memphian steeped in local Memphis culture, including a deep love for pro wrestling and the Memphis Grizzlies. Call him whenever you need him, and don't worry, he is ready for "Houston, we have a problem."

  • Dan Ostenski- Service Advisor
    Service Advisor
    901-365-1900 Ext 6876

    Dan has been with Roadshow for Nine years. He was a technician for 13 years prior to writing service. He says the X5 is his favorite BMW model! He collects Star Wars and Transformer Toys and enjoys running RC cars with his son. When he is not working, he's enjoying time with his wife and son or visiting the mountains in Gatlinburg.

  • Jody Hatchett – Service Advisor
    Service Advisor
    901-365-1900 Ext 6854

    Jody has been with Roadshow for a total of 14 years, where he's spent the last ten years as a Service Advisor. He wants to make sure his clients have the best experience possible and enjoys building friendships with them. He is an avid outdoorsman, so you can catch him hunting in his spare time or spending time outside with his beautiful wife and two children.

  • Richard Thomas – Service Advisor
    Service Advisor
    901-365-2584 ext 6851

    Richard Thomas has been a Service Advisor with us since 2004. Prior to joining our staff, he was the Service Manager for Liberty Dodge where he worked for 16 years. He grew up in the automotive industry washing cars at his father's dealership in Virginia at the age of 14, transitioning to sales when he was 18. Richard moved to the Memphis area in 1988 where he married his high school sweetheart, Shelia, they have 5 children Lauren, Ashley, Taylor, John, Noah, and 1 grandchild Wesley. They now live in Arlington TN. Richard's family consumes much of his free time but he loves to play just about any sport and has been very active in coaching youth sports for the last 25 years. He feels that kids learn so many things through participating in sports and that it has shaped him into the person he is.

  • AJ Kiihnl – Service Advisor
    Service Advisor
    901-365-2584 ext 6850

    AJ has been a part of the Roadshow Family since November 2016. AJ has been in the car industry since 2013. He has previously worked in sales and parts and joined the service team in 2017. When not at work, he enjoys spending time with his wife and two boys, as well as spending time outdoors hunting and fishing.