To Our Valued Customers, 

The city of Memphis, Tennessee now requires people to wear masks when entering businesses. Our highest priority is the health and safety of our guests and staff in an effort to stop the spread of Corona virus. Thank you for your cooperation. 

We are able to provide you with a mask if you do not have one available. Check here frequently or contact us for the latest information. Thank you. 

Sincerely, 

Roadshow BMW

 


April 7th, 2020

Another message from our General Manager, Karen Lombardo:

I know that there is a lot of fear, anxiety and concern in our families, communities, cities, and all over our country and our world right now as the COVID-19 situation continues to progress.

As a small local business that supports over 100 citizens of the greater Memphis area with full time and part time employment, my team and I absolutely share those concerns with you. We are worried for the health and safety of our team members and their families; the health and safety of all of our clients that we lovingly call our "Roadshow family;" and of course, the health and safety of our entire community.

We are also concerned for the continuity of our business as it relates to working with you to sustain your personal mobility, whether through servicing your vehicle so it is safe and reliable or helping you purchase a new vehicle so you have the transportation you need.

It's incredibly important to make sure you know that at the time I'm writing this, automotive dealerships like Roadshow BMW are permitted to remain open and operating under both Mayor Strickland and Governor Lee's "Safer at Home" orders. This is because our elected officials know that our personal transportation is of the utmost importance to our health and safety.

With that said, we are actively working to do everything we can to ensure that we are addressing the concerns that we all share ,while at the same time ensuring our business continuity to support you, our clients, as well as our employees. Here are some of the changes we have made to our business model:

Our entire team is working less hours on site at the dealership to limit the traffic coming in and out of the building. This also ensures that we can properly practice social distancing. For example, half of our technicians are working three days a week and the other half, the other three days. Our service advisors are working in shifts so we only have associates and clients at every other desk. We have only four client advisors here on site every day with the rest working from home.

When our clients want to come to the dealership and complete a service transaction or purchase a vehicle, we are accommodating you in the safest way possible. We are doing things like sitting down with you in open areas instead of offices; spreading chairs and seating apart to practice social distancing; limiting the documents you need to sign so we do not have to pass paper and pens back and forth. We shared our cleaning and sanitizing practices in previous communications and remain dedicated to keeping our facilities clean and safe.

We are working with our clients to utilize our service valet as much as possible, so that we can pick up your vehicle for service and you don't have to come to the dealership. We make this process easy, convenient, and safe.

An entire sales transaction can be completed from your home if you need to purchase a new vehicle. Our client advisors will work with you by phone, email, FaceTime, text, however you want to communicate with us. We can bring you the vehicle you want to purchase so you can see it and drive it, and then we can come back to your home with the paperwork you need to sign. Or, we can handle all the paperwork via FedEx and drop the car off at your house, so the process becomes almost 100% touch-less!


Above all, my thoughts and prayers are focused on the health and safety of you and your loved ones. I hope you will contact me if there is anything I can do to help you or your family as it relates to service on your current vehicle, your car payments due to your lender, or ensuring your personal transportation is safe and reliable.


Warm regards,

Karen Lombardo

General Manager, Roadshow BMW

klombardo@roadshowbmw.com


March 24th, 2020

Another message from our General Manager, Karen Lombardo:

 I hope you and your loved ones are healthy and well! 

Last week I sent you a note about the precautions we are taking to keep our employees and our clients safe here at Roadshow BMW. Trust me, I understand the volume of these messages you are receiving from various retail stores and businesses. My message today is coming to you with a different purpose - to make sure you know that we are here to help you in any way that we can. For example: 

Is your BMW lease nearing its maturity date? Call us so we can guide you through the different options that are available to you. Our sales department can be reached at 901-365-2584. Or, email me directly at klombardo@roadshowbmw.com.

Do you have a loan with BMW Financial Services and need to discuss the assistance available from them regarding your upcoming payments due? Call us so we can discuss these with you. Or, email me directly at klombardo@roadshowbmw.com.

Is your vehicle due for service? As you know, it's imperative that you do not go past the due date displayed in your vehicle without having required maintenance performed. If you don't want to come to the dealership, we will come pick up your car to the best of our ability depending on your location. All you have to do is call our service department to get this scheduled. And, know with confidence that we will take every precaution necessary to clean and disinfect your vehicle and key before returning it to you.

Does your vehicle need repairs, or new tires or windshield wipers? Your personal transportation is of the utmost importance right now - especially if we get to the point that other transportation is not available. So, don't hesitate to do what you need to do to make sure your vehicle is safe and reliable. We even have financing available to assist you with repair costs if needed. You can apply here: https://www.roadshowbmw.com/finance-service-repairs.htm. And, the same confidence comes with any repairs you need to schedule - we can come pick up your vehicle for you and handle your appointment safely.

Do you need to purchase a new vehicle? Ironically, it's actually a great time to do this, with new programs that are extremely beneficial being announced by BMW. For example, better financing rates, more rebates, and no payment due for 90 days. We are here to help you with your transaction and can complete the ENTIRE transaction at your home if you prefer not to come to the dealership.

Do you need to purchase an Extended Service Contract so that your vehicle remains protected after its warranty expires? This is an incredibly smart step to take if you are in a situation like many of us are in, unsure about your income over the next 30-90 days. We can even finance the purchase of this Extended Service Contract for you so you don't need to part with your cash.


We are here to help you in any way that we can. Don't hesitate to contact us, or email me directly.


Warm regards,

Karen Lombardo

klombardo@roadshowbmw.com


March 18th, 2020

A note from Karen Lombardo, our General Manager:

We know that these are trying times, and we want to help you anyway that we can.
Last week we implemented plans to keep our clients and team members safe and we are diligently enforcing them! Here are some notes about that ... and possible ways we can help:

Any car that arrives for service is being cleaned and sanitized before entering our workshop and we are doing the same before you pick it back up. We are wearing gloves as much as possible when coming in contact with your vehicle.

Our facilities - door handles, commonly touched surfaces - are being sanitized throughout the day.

Social distancing is not an issue in our facilities - our dealership is very large with lots of room to stay six feet apart.

Before you test drive a vehicle you are considering purchasing, we are sanitizing the door handle, steering wheel, etc.

We are stepping up our game with vehicle pick up and delivery - so if you'd like to have your car serviced but don't feel comfortable coming in, we will come pick it up! And we will make sure it's cleaned when we bring it back!

We can do the same thing for customers who want to see a vehicle in our inventory- just let us know and we'll come to your house so you can test drive! We can even bring purchase paperwork to your house!

If your situation meets the right criteria, refinancing your loan to lower your payment is something quick and easy we can do to help you financially. Contact us so we can review your current loan and look at the option to refinance.

 BMW's car loans come with 45 days from the time you purchase to your first payment being due. Trading your vehicle in for a new or used BMW could help you with your cash flow!


Contact Karen at klombardo@roadshowbmw.com if there is anything we can do to help you.


Warm regards,

Karen Lombardo

klombardo@roadshowbmw.com